This is our standard delivery charge for the majority of U.K. Mainland orders. However, there are some exceptions to this as follows:
Large sheets of paper require special handling and extra packaging to ensure it is not damaged in transit.
Oversized Items: £9.99
Very Large or Extra Heavy Items: Charged at Cost.
These items include presses, drying racks, plan-chests and the like. The delivery charge will depend on the item itself and where we are sending it to. The charges for these items will be shown next to the item.
All prices shown include VAT.
If you require your order urgently we can offer a courier service at £14.99 - please phone us on 01273 260260 to arrange this.
Our shopping cart will assume that we have to send your order via a carrier in a single parcel and will make a £14.15 charge for carriage. If, for any reason, the actual carriage charge is higher than the shopping cart's estimate we will contact you for approval before processing your order.Republic of Ireland.
Our shopping cart will assume that we have to send your order via a carrier in a single parcel and will make a £16.98 (including VAT) charge for carriage. If, however, the actual carriage cost is cheaper, we will manually alter your order to and refund your card with the difference. If, for any reason, the actual carriage charge is higher than the shopping cart's estimate we will contact you for approval before processing your order.Europe & the Rest of the World.
We always use DHL Express
Our shopping cart just isn't clever enough to cope with the endless permutations of overseas carriage charges so it will assume that the order weighs 5kg and will be sent by courier in a single parcel by the cheapest rate. We will never charge you more than the estimated carriage charge without your prior approval. However, there may be times when we can charge you less. In this case we will process your order without delay and refund your credit/debit card with the difference.
If you need an exact carriage charge before ordering please let us know your full delivery address and the items you want. We'll then get back to you as quickly as possible.
Please note that our delivery charges do not include and taxes or import duties that may be imposed by the recipient's customs authorities. We have no way of knowing if these charges may be imposed or how much they may be. If you are outside of the European Union we would advise you to contact your local customs office for advice.
Please note we do not deliver to PO Boxes.
If you wish to return an item:
You may cancel your order, in writing (post, e-mail or fax), at any time within seven working days of receipt of the goods.
The goods must be returned, unused and in the same condition as you received them, at your expense. We will refund you the cost of the goods and the original carriage costs if you are returning all items on your order.
Items exempted from the Distance Selling Regulations include items made or modified to order (presses, press blankets, paper or metal cut to order) and DVD's.
Please do not send any goods back without contacting us first. We will need to initiate a returns procedure to ensure that the returned goods are identified and that any refund or exchange is done as quickly as possible.