Delivery & Returns

Covid-19

1/4/21 An update on our current status;

We are working hard to keep up with the increased demand and orders may be slightly delayed at the busiest times - please bear with us, we are doing our best to get your supplies to you as soon as possible. 

Many of our manufacturers and distributors have either suspended manufacturing or are delivering but more slowly. Often they are not able to ship to us all goods that we have ordered, so please bear with us if some supplies take longer than others. It is also dependent on the rules and regulations other countries have in response to the virus.

If any circumstances change we will alert you, please check our website and social media pages for updates.

Support local and small businesses, art can help us pull through! 

Delivery Times & Charges

We endeavour to dispatch your order as soon as possible after it is received, although some delays can occur during busy periods. Delivery is generally within 2 to 3 working days from the day you complete your order but during busy periods it may take 3-5 working days to despatch. Please allow up to 5 working days for your order to arrive before contacting us and during busy periods 5-7 days.

We may occasionally send part of the order if not all items are currently in stock. We will contact you in these instances and you will not incur additional shipping charges for UK mainland orders.

If there is likely to be any undue delay to your order we will attempt to contact you via phone or e-mail. Please ensure we are added to your safe senders list.

If there are any issues during delivery, the carriers will attempt to contact you by phone (if a number is provided). If the courier is unable to deliver, for any reason, a second delivery attempt will be made the next working day. The goods will then be held for 5 days with the carriers before being returned to us.

If your order is sent via Royal Mail they will leave a card if they are unable to deliver and you can either collect from your local sorting office or re-arrange delivery. If your package does not arrive Royal mail requires us to wait for 14 working days before we are able to raise a claim. Please contact us in these circumstances. 

International orders allow between 7-14 days for delivery. There are now additional customs checks and paperwork that need to be completed which may cause a slight delay in delivery times.

Please contact Lawrence Art Supplies directly if you have any issues with delivery, we will pass on instructions to the carrier. 

United Kingdom

Free delivery: spend over £75

Applies UK mainland only, 2-3 working days. Excludes Scottish Highlands and Channel Islands

Economy - Royal Mail Delivery: £3.50 

3-5 working days, size and weight restrictions may apply (untracked)

Standard: £5.99 
2-3 working days with time slot provided on day of delivery (tracked)

Express/priority delivery*: £9.99 for normal orders, £15.99 for bulky items

Your order will receive priority in our warehouse and will leave the same day provided it is placed before 12pm *subject to stock availability

Paper: £9.99 
2-3 working days. Large sheets of paper require special handling and extra packaging to ensure it is not damaged in transit.

Click and Collect from our Hove Shop at 208-212 Portland Road, HOVE, BN3 5QT: Free

Monday-Saturday: 10am-4pm (except bank holidays)

Please do not park on our warehouse forecourt.

The building to the left hand side of the Lawrence warehouse is our office.

Ring the bell for assistance.

We will keep your items ready for collection 14 days from the date of this email. Once this time expires your order will be cancelled and refunded.

Oversized Items: £9.99  

Saturday Delivery: £14.95

Orders must be placed before 12pm between Monday - Friday (UK mainland only)

Very Large or Extra Heavy Items: Charged at Cost.  

These items include presses, drying racks, plan-chests and the like. The delivery charge will depend on the item itself and where we are sending it to. The charges for these items are based on postal code and will require a custom quote from the Lawrence Art Supplies team.

All prices shown include VAT.

Overseas

Please allow between 7-14 days for delivery. There are now additional customs checks and paperwork that need to be completed which may cause a slight delay in delivery times.

Scottish Highlands

Depending on the value/weight of your order, you will have either one or two choices when it comes to carriage which are:

Economy 3-5 Working Days - Royal Mail  £3.50

Standard 2-3 Working Days - DHL £14.99

In some cases we may not be able to use the Economy Royal Mail. If this is the case, we will contact you to discuss these charges.

Channel Islands

Our shopping cart will assume that we have to send your order via a carrier in a single parcel and will make a £17.13 charge for carriage. If, for any reason, the actual carriage charge is higher than the shopping cart's estimate we will contact you for approval before processing your order.

Republic of Ireland

Our shopping cart will assume that we have to send your order via a carrier in a single parcel and will make a £21.64 charge for carriage. If the actual carriage cost is less than estimated we will manually alter your order and refund the difference to your original payment method. If the actual carriage charge is higher than the shopping cart's estimate we will contact you before processing your order.

Europe & the Rest of the World

We always use DHL Express

Our shopping cart will estimate that the order weighs 4kg and will be sent by courier in a single parcel by the cheapest rate. Once we weigh the parcel(s) volumetrically we will be able to provide a more accurate carriage cost. We will never charge you more than the estimated carriage charge without your prior approval. There may be times when the carriage charge is lower and in this case we will process your order without delay and refund your original payment method the difference in price.

If you need an exact carriage charge before ordering please contact us with your full delivery address and the items you would like to order. We'll get back to you as quickly as possible with a quotation.

Please note that our delivery charges do not include and taxes or import duties that may be imposed by the recipient's customs authorities. We have no way of knowing if these charges may be imposed or how much they may be. We would advise you to contact your local customs office for advice.

Please note we do not deliver to PO Boxes. 

Returns

If you wish to return an item:

You may cancel your order, in writing (post, e-mail or fax), at any time within seven working days of receipt of the goods.

The goods must be returned, unused and in the same condition as you received them, at your expense. We will refund you the cost of the goods and the original carriage costs if you are returning all items on your order.

Items exempted from the Distance Selling Regulations include items made or modified to order (presses, press blankets, paper or metal cut to order) and DVD's.

Please do not send any goods back without contacting us first. We will need to initiate a returns procedure to ensure that the returned goods are identified and that any refund or exchange is done as quickly as possible.